Billing and credits

fileAI bills for what you process, with no limits on users or workspaces. How you pay depends on where you work: prepaid credits on the Developer Portal, or a plan in the fileAI app. App plans can be billed monthly or annually.

Developer Portal

The Developer Portal runs on prepaid credits in US dollars. Each product is charged on its own, so a file that uses both is charged for both.

Product	Price	Charged when
fileScout	$0.015 per page	Processing completes. See what counts as a page.
fileForensics	$0.05 per run	A run started at upload completes, whatever the number of checks.

Free trial: new accounts start with $7 of credit, enough for about 460 fileScout pages or 140 fileForensics runs. For example, a 6-page PDF uploaded with both products costs 6 × $0.015 + $0.05 = $0.14.

Credits and top-ups

Open Billing in the portal sidebar to see your credits remaining, your plan, your payment method and your payment history. From there you can top up once, or turn on auto top-up so your balance doesn’t run out. Your balance also shows at the bottom of the sidebar; click Manage credit to top up.

Usage

Open Usage for the last 30 days, across all projects or one. It shows requests, pages processed, success rate, total cost and credits used per day, then every run with its file, project, status and cost. Click Export CSV to download it.

fileAI app

New self-serve workspaces start on a trial so you can try fileAI before you commit. For current prices and plan details, see the pricing page.

See your plan and usage

Open Billing

Click your workspace icon at the top left, then Settings > Billing.

Review your account

The page shows your current plan and credits, storage used, file types in the workspace, import and export counts, and a usage breakdown (upload date and time, processing time, cost).

For billing questions, click Contact Support on the Billing page.

Check your subscription from the API

GET /v1/subscription returns the same plan, credit and usage figures for the workspace your API key belongs to. Set FILEAI_BASE_URL to https://api.orion.file.ai/prod/v1, or your regional host.

curl "$FILEAI_BASE_URL/subscription" -H "x-api-key: $FILEAI_API_KEY"

Response

{
  "subscription": {
    "workspaceId": "686ccbacfe8fa1c80e69bc55",
    "subscriptionPlan": "STARTER",
    "isTrial": true,
    "creditInCents": 500,
    "lowCreditThresholdInCents": 0,
    "expiringCreditInCents": 500,
    "expiryDate": "2025-07-22T07:41:32.607Z",
    "storageInGB": 0,
    "maxStorageInGB": 100,
    "importCount": 0,
    "maxImportCount": 1,
    "exportCount": 0,
    "maxExportCount": 1,
    "aiSchemaCount": 0,
    "maxAiSchemaCount": 2,
    "isAutoRenewal": true
  }
}

Field	Meaning
`subscriptionPlan`, `isTrial`	Your plan and whether it is a trial.
`creditInCents`	Credit balance, in cents.
`expiringCreditInCents`, `expiryDate`	Credit that expires, and when.
`lowCreditThresholdInCents`	Your low-credit threshold, in cents.
`storageInGB` / `maxStorageInGB`	Storage used and allowed.
`importCount` / `maxImportCount`, `exportCount` / `maxExportCount`	Imports and exports used and allowed.
`aiSchemaCount` / `maxAiSchemaCount`	AI Schemas used and allowed.
`isAutoRenewal`	Whether automatic renewal is on.

What is metered

Usage is counted per product:

Product	Unit	How it is counted
fileScout	Page	Counted once processing completes. PDF, Word, PowerPoint and TIFF: each page. Images and CSV: 1. Excel: each worksheet.
fileForensics	Completed run	One unit per completed run started at upload, whatever the number of checks. Runs that end in error, fail or are cancelled are not charged.

For prices, see Developer Portal above or the pricing page.

Example: a month of claim packs

You process 200 insurance claims a month. Each claim pack has a 4-page claim form PDF, a 3-page repair estimate PDF, a 2-page police report PDF and 6 photos, and you turn on fileForensics at upload for every file.

	Per claim pack	Per month (200 packs)
fileScout pages	4 + 3 + 2 + 6 photos × 1 = 15	3,000 pages
fileForensics runs	9 files × 1 completed run = 9	1,800 runs

On the Developer Portal that is 3,000 × $0.015 = **$45** for fileScout and 1,800 × $0.05 = **$90** for fileForensics, or $135 a month. On a fileAI app plan, multiply each total by your plan’s rate. A forensics run that ends in error is not counted, so the real total can be slightly lower.

When you run out of credits in the app

Keep processing by either:

making a one-time top-up, or
turning on automatic top-ups so your balance stays active.

Manage both from Settings > Billing.

Upgrade to Enterprise

The Enterprise plan adds custom credit options, dedicated support and enterprise features such as custom-trained models, unlimited schemas, private cloud or on-premise deployment, workflow orchestration and an uptime SLA. To upgrade, contact sales through the Enterprise form.

Report a bug

Open support

Click the conversation bubbles icon in the app.

Describe the problem

Include:

what happened and what you expected
your workspace and project name
links to or ids of the affected files, if any
screenshots or a screen recording
the X-Request-Id from the response, for API issues

Submit

A support agent replies in the conversation.

Specific file names, file ids or URLs get you a faster answer. You can also email support@file.ai.

Workspace setup

Members, roles and API keys.

Key concepts

Products, projects, files and documents.

FAQs

Security, file types, integrations and more.

Get started

Products

Build

Go live

Developer Portal

Credits and top-ups

Usage

fileAI app

See your plan and usage

Check your subscription from the API

What is metered

Example: a month of claim packs

When you run out of credits in the app

Upgrade to Enterprise

Report a bug

Workspace setup

Key concepts

FAQs

​Developer Portal

​Credits and top-ups

​Usage

​fileAI app

​See your plan and usage

​Check your subscription from the API

​What is metered

​Example: a month of claim packs

​When you run out of credits in the app

​Upgrade to Enterprise

​Report a bug

​Related

Workspace setup

Key concepts

FAQs

Developer Portal

Credits and top-ups

Usage

fileAI app

See your plan and usage

Check your subscription from the API

What is metered

Example: a month of claim packs

When you run out of credits in the app

Upgrade to Enterprise

Report a bug

Related